Dynamics 365 Customer Engagement

Transform your customer relationships with comprehensive CRM capabilities

Microsoft Dynamics 365 Customer Engagement empowers your organization to build stronger relationships, accelerate sales, and deliver exceptional customer service across all touchpoints.

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Why Choose D365 Customer Engagement?

Deliver personalized experiences, increase productivity, and drive growth with a unified platform that connects sales, marketing, and customer service.

Unified customer data across all touchpoints
AI-powered insights and recommendations
Seamless integration with Microsoft ecosystem
Scalable cloud-based architecture
Real-time collaboration capabilities
Advanced analytics and reporting
41%
Increase in sales productivity
38%
Faster case resolution
34%
Increase in marketing ROI

Core Capabilities

D365 Customer Engagement provides comprehensive tools to manage every aspect of your customer relationships.

Sales Force Automation
Streamline your sales process with intelligent automation and AI-powered insights.
  • Lead and opportunity management
  • Sales pipeline visualization
  • Quote and order management
  • Territory and quota management
  • Mobile sales apps
Customer Service
Deliver exceptional customer experiences across all channels.
  • Case management and routing
  • Knowledge base integration
  • Omnichannel support
  • Service level agreements
  • Customer self-service portals
Marketing Automation
Create personalized customer journeys and measure campaign effectiveness.
  • Email marketing campaigns
  • Customer journey orchestration
  • Event management
  • Lead scoring and nurturing
  • Marketing analytics
Field Service
Optimize field operations with intelligent scheduling and resource management.
  • Work order management
  • Resource scheduling optimization
  • Mobile field apps
  • Inventory management
  • Predictive maintenance

Our Implementation Approach

Blitzy follows a proven methodology to ensure successful D365 Customer Engagement implementations.

1

Discovery & Planning

Understand your business requirements and define the roadmap

2

Design & Configure

Configure the system to match your business processes

3

Deploy & Test

Deploy the solution and conduct comprehensive testing

4

Train & Support

Train users and provide ongoing support and optimization

Ready to Transform Your Customer Relationships?

Let Blitzy help you implement D365 Customer Engagement and unlock the full potential of your customer data.

Start Your Project

Ready to Transform Your Business?

Get in touch with our Microsoft Dynamics 365 experts and discover how Blitzy can accelerate your digital transformation journey.

Get in Touch
Our team of experts is ready to help you transform your business with Microsoft Dynamics 365.

Primary Email

hello@blitzy.ch

Primary Office

Zurich Office

Switzerland

Also Available:

Brisbane Office:servicedesk@blitzy.com.au
Phone:+61 450 730 877

Why Choose Blitzy?

  • Microsoft Products and Services 20 years expertise
  • 122 successful digital transformation projects
  • End-to-end implementation and support
  • Industry-specific solutions and best practices
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